Sim issues

Deano1 · ‎20-09-2020

I have just got the note 20 ultra and the sim is still saying not provisioned. I've had the phone 2wks now

MI5 · ‎20-09-2020

If this was an upgrade you can use your old sim or if you can get 5g, do sim swap Guide: Sim Swap: a mini guide 2017 update

If a new contract you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Deano1 · ‎28-09-2020

Problem sorted. Went on the online chat and within 3 to 4 hours it was activated.

MI5 · ‎28-09-2020

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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