Sim card not provisioned for voice

[Dhungana]

I got a new sim on Monday as I lost my other sim. The lady in store said it would be active in 1-24 hours, everything sounds fine till next day after 24 hours sim is still not working. I called customer service on Tuesday and they said they have unlocked the sim and it should he working in 2 to 24 hours again?? Then I waited again and still NOT working. I called customer service again on wednesdays, Guess what they said it will start working in 2hours. Waited another few hours and still not working. Called them again THEY SAID THE SAME THING, the colleagues I spoke to even said "I promise u by tomo morning around 8 it will start working" and now its Thursday 9:30 and it's still not working. I haven't been able to use my phone for 4 whole day and I'm very disappointed with O2. I've never had this issue before. I want this to be sorted quickly as people aren't been able to contact me at all and I'm losing so much stuff. My phone still says "Sim not provisioned for voice".

[Edited thread title for clarity]

[MI5]

@Dhungana 

There will also be a bar on your account.

Customer service need to remove both bars from your account and sim.

Call them again to do this for you.

[MI5]

Fixing thread title.

[Dhungana]

I've called then like 5 times now and thay said they removed the bar everytime and still not working.

[MI5]

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@Dhungana wrote:
I've called then like 5 times now and thay said they removed the bar everytime and still not working.

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Like I said, there are 2 bars.

They have only removed one of them.

[Dhungana]

I called them and they said there's no bar in both account or the sim

[MI5]

@Dhungana 

There must be though.

@Martin-O2 can you check here please?

[Dhungana]

It's fixed. Had to get a new sim and do a sim swap.

[MI5]

Good news

So quick too

[Cleoriff]

Fixed then...as is the thread title (again)