cancel
Showing results for 
Search instead for 
Did you mean: 

Sim activation

gatrell
Level 3: Thinker
  • 48 Posts
  • 7 Topics
  • 0 Solutions
Registered:

So after finally getting my s20 ultra yesterday (all sorts of issues), my sim isn't active (new o2 account)

Called them up and apparently there's no tariff on my account and its going to take 5 days to resolve this!! This can't be right, can it??

Message 1 of 11
3,022 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @gatrell 

No it doesn't sound right at all! Have you tried to activate your sim via this route https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If this doesn't work I should cs again and get someone different to help you. Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 11
2,858 Views
10 REPLIES 10

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @gatrell 

No it doesn't sound right at all! Have you tried to activate your sim via this route https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If this doesn't work I should cs again and get someone different to help you. Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 11
2,859 Views

gatrell
Level 3: Thinker
  • 48 Posts
  • 7 Topics
  • 0 Solutions
Registered:
I'm a new customer so all I can do is rely on CS. It's an absolute joke. I may ring my local o2 shop as I know they're really helpful.
Message 3 of 11
2,855 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@gatrell wrote:
I'm a new customer so all I can do is rely on CS. It's an absolute joke. I may ring my local o2 shop as I know they're really helpful.

That sounds like a good idea @gatrell  or even better call into the shop.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 11
2,850 Views

Luff84
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

If it helps, I'm in exactly the same boat as you. S20 ultra, new contract, told i have to wait 5 days to activate the account/sim. Keep in touch on here and let me know when yours gets sorted, I'll do the same.

Message 5 of 11
2,775 Views

gatrell
Level 3: Thinker
  • 48 Posts
  • 7 Topics
  • 0 Solutions
Registered:

@Luff84 I have spoken to the Facebook chat people and they are checking it.  I don't know why it takes 5 days when you can walk into a store and get activated in minutes usually. 

Message 6 of 11
2,761 Views

gatrell
Level 3: Thinker
  • 48 Posts
  • 7 Topics
  • 0 Solutions
Registered:

Somehow im now working

Message 7 of 11
2,738 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Good to hear @gatrell 

Did you ring CS again or go to the shop....or did it start on it's own?

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
2,731 Views

gatrell
Level 3: Thinker
  • 48 Posts
  • 7 Topics
  • 0 Solutions
Registered:

Multiple calls to o2, but it got passed on.  From what I was told it was an issue multiple people were having so everyone effected should now be resolved. 

Message 9 of 11
2,726 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 11
2,724 Views