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Sim activation

gatrell
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So after finally getting my s20 ultra yesterday (all sorts of issues), my sim isn't active (new o2 account)

Called them up and apparently there's no tariff on my account and its going to take 5 days to resolve this!! This can't be right, can it??

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Cleoriff
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Hi @gatrell 

No it doesn't sound right at all! Have you tried to activate your sim via this route https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If this doesn't work I should cs again and get someone different to help you. Guide: How to find help & contact O2 

*The Game Is On*

Girl in a jacket

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Cleoriff
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Hi @gatrell 

No it doesn't sound right at all! Have you tried to activate your sim via this route https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If this doesn't work I should cs again and get someone different to help you. Guide: How to find help & contact O2 

*The Game Is On*

Girl in a jacket
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gatrell
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I'm a new customer so all I can do is rely on CS. It's an absolute joke. I may ring my local o2 shop as I know they're really helpful.
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Cleoriff
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@gatrell wrote:
I'm a new customer so all I can do is rely on CS. It's an absolute joke. I may ring my local o2 shop as I know they're really helpful.

That sounds like a good idea @gatrell  or even better call into the shop.

*The Game Is On*

Girl in a jacket
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Luff84
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If it helps, I'm in exactly the same boat as you. S20 ultra, new contract, told i have to wait 5 days to activate the account/sim. Keep in touch on here and let me know when yours gets sorted, I'll do the same.

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gatrell
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@Luff84 I have spoken to the Facebook chat people and they are checking it.  I don't know why it takes 5 days when you can walk into a store and get activated in minutes usually. 

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gatrell
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Somehow im now working

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Cleoriff
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Good to hear @gatrell 

Did you ring CS again or go to the shop....or did it start on it's own?

*The Game Is On*

Girl in a jacket
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gatrell
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Multiple calls to o2, but it got passed on.  From what I was told it was an issue multiple people were having so everyone effected should now be resolved. 

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MI5
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Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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