Signal

[Anonymous]

Is anybody having problems with signal in North Lowestoft . Having no signal most of time unless I in town centre . Texts delayed . I have tryed coverage checker which says it fine . Could it be something to do with amount of trees around thanks

[Anonymous]

Yes I checked signal which was ok on last handset but it seems worse on new one . Get no service more on this one

[Anonymous]

Can you remind us what phone your using ?

Some hold onto signal better than others.

Edit : I see it's the samsung s4

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Newphone/m-p/636769#M64856

What were you using.

Is it possible to check with another phone in your area via friends / family or spare phone ?

[Anonymous]

I am in Llandudno  and from 4.30 each evening the signal drops so I cannot recieve, send messages, calls or much else.!! customer services say there are no problems and network is good RUBBISH. it happened with my other phone and I put it down to its age but I now have a new phone 5 days old and its happening again first 2 days it was fine now gone again its not the sim card as it was replaced today am fed up with paying for a service that is not fit for purpose

[MI5 · Accepted solution]

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@Anonymous wrote:

am fed up with paying for a service that is not fit for purpose

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Complaints process is here http://www.o2.co.uk/how-to-complain

[Anonymous]

Has this always been the case?

Have you spoken to Network Services (as opposed to Customer Services) to ask them to check the issues.

Have you tried changing your settings to 2g to see if that improves your signal for calls and texts thus using wifi at home for Internet?

[Anonymous]

My actual phone signal is ok in kessingland and Lowestoft, i have an HTC phone, but i cant use the internet wtih it even in Lowestoft. Hopeles BT! Phone just says no mobile network, even tho the signal strength seems quite good. i'm swapping to virgin as my friends with the same phone as me have no trouble getting internet even on the cliffs at Kessingland where there is no wifi.

[Anonymous]

Hello @Anonymous

Have you tried these generic solutions http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Or clean your sim and or have your O2 sim swapped out at an O2 store.

One has to use a Network that supplies good signal.

I hope Virgin Mobile offers you that as you say. I would use one of their payg sims before perhaps signing up on a contract.

You can use a PAC code so you can keep your number http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270

And here is a post about how to leave 02.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Lastly unlock your phone by using this form so you can use whatever network sim in it.

It's free to pay monthly customers and £15 for payg (T&C apply)

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form


Good luck.

[Anonymous]

Whilst you may be reviving a 3g h+ signal, if there isn't enough backhaul capacity then you won't be able to use it as well as you would want to.

This will be due to o2's backhaul fibre network lack of capacity and affects many places around the country. (I should know, this is the case across the South West).

Check your status my entering your postcode at status@o2.co.uk and if that says it is ok all you can do is report it via the o2 My Network app but don't expect a speedy resolution. My local mast has been suffering from capacity issues since October and still no resolution from o2.

[Anonymous]

So its not me alone in this part of the world that is being wholly let down by o2?!!

Finally I don't feel so alone going on about the non service in Norfolk. (yes I know Lowestoft is Suffolk but I'm just over the border).

[Anonymous]

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@Anonymous wrote:

So its not me alone in this part of the world that is being wholly let down by o2?!!

Finally I don't feel so alone going on about the non service in Norfolk. (yes I know Lowestoft is Suffolk but I'm just over the border).

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No your most definitely not alone in your