on 13-04-2014 16:38
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 13-04-2014 16:38
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-04-2014 19:26
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
14-04-2014 19:29 - edited 14-04-2014 19:33
Some hold onto signal better than others.
Edit : I see it's the samsung s4
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Newphone/m-p/636769#M64856
What were you using.
Is it possible to check with another phone in your area via friends / family or spare phone ?
on 15-04-2014 17:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-04-2014 17:44
I am in Llandudno and from 4.30 each evening the signal drops so I cannot recieve, send messages, calls or much else.!! customer services say there are no problems and network is good RUBBISH. it happened with my other phone and I put it down to its age but I now have a new phone 5 days old and its happening again first 2 days it was fine now gone again its not the sim card as it was replaced today am fed up with paying for a service that is not fit for purpose
- 151896 Posts
- 650 Topics
- 28848 Solutions
on 15-04-2014 17:51
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-04-2014 17:51
@Anonymous wrote:am fed up with paying for a service that is not fit for purpose
Complaints process is here http://www.o2.co.uk/how-to-complain
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 15-04-2014 19:06
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-04-2014 19:06
Have you spoken to Network Services (as opposed to Customer Services) to ask them to check the issues.
Have you tried changing your settings to 2g to see if that improves your signal for calls and texts thus using wifi at home for Internet?
on 14-06-2014 07:19
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-06-2014 07:19
My actual phone signal is ok in kessingland and Lowestoft, i have an HTC phone, but i cant use the internet wtih it even in Lowestoft. Hopeles BT! Phone just says no mobile network, even tho the signal strength seems quite good. i'm swapping to virgin as my friends with the same phone as me have no trouble getting internet even on the cliffs at Kessingland where there is no wifi.
on 14-06-2014 07:31
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-06-2014 07:31
Have you tried these generic solutions http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833
Or clean your sim and or have your O2 sim swapped out at an O2 store.
One has to use a Network that supplies good signal.
I hope Virgin Mobile offers you that as you say. I would use one of their payg sims before perhaps signing up on a contract.
You can use a PAC code so you can keep your number http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270
And here is a post about how to leave 02.
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526
Lastly unlock your phone by using this form so you can use whatever network sim in it.
It's free to pay monthly customers and £15 for payg (T&C apply)
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
Good luck.
on 14-06-2014 17:20
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-06-2014 17:20
This will be due to o2's backhaul fibre network lack of capacity and affects many places around the country. (I should know, this is the case across the South West).
Check your status my entering your postcode at status@o2.co.uk and if that says it is ok all you can do is report it via the o2 My Network app but don't expect a speedy resolution. My local mast has been suffering from capacity issues since October and still no resolution from o2.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-08-2014 19:02
So its not me alone in this part of the world that is being wholly let down by o2?!!
Finally I don't feel so alone going on about the non service in Norfolk. (yes I know Lowestoft is Suffolk but I'm just over the border).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-08-2014 19:03
@Anonymous wrote:So its not me alone in this part of the world that is being wholly let down by o2?!!
Finally I don't feel so alone going on about the non service in Norfolk. (yes I know Lowestoft is Suffolk but I'm just over the border).
No your most definitely not alone in your