Signal

[Anonymous]

Is anybody having problems with signal in North Lowestoft . Having no signal most of time unless I in town centre . Texts delayed . I have tryed coverage checker which says it fine . Could it be something to do with amount of trees around thanks

[Anonymous]

Have you tried all of the generic solutions.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

And yes trees and structures can play a part.

[MI5]

One of our members, adamtemp64, did a self check help guide, it can be found here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[AndreaP]

The self-help is only good up to a point though. I've had no signal at home since the high winds (2 months now) and every time I check the service status it either says there are problems or the signal is fine but they are working on the masts.  I went into my local O2 shop as the person I spoke to on Live Chat said it was my SIM card but it wasn't...it's just a problem for the area local to me.  I was advised to use TuGo when at home but that's proving to be no good as it either doesn't ring or it rings and then the call cuts out. 

[Anonymous]

Are you locked into a contract ?

[jonsie]

Yes if TuGo is being used.

[MI5]

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@AndreaP wrote:

The self-help is only good up to a point though.

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Yes, clearly, we as customers, cannot fix mast issues.

We can only advise for some of the other 80% or so of issues we see on here.......

[Anonymous]

Tugo use denotes contract yes but the op may be at or near to the end of said contract and then could PAC etc.

[Anonymous]

I am 1 month into 2 year contract so looks like I stuck with no signal at home unless I use tugo

[MI5]

I know it's easy to say now, but did you not check your signal before taking the contract out?