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Anonymous
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Short Code messages

Hello, despite being into my local 02 shop and the fact that they have 'stopped' the problematic short code messages cost, I am still being charged.  The problem is I have only recently upgraded my monthly contract.  I would like to know what to do to terminate my contract and go somewhere else.  Can anyone, please, help.  Many thanks, Carol

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Posts: 103,979
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Short Code messages

No one can stop them except yourself.
There is help on how to here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
Another alternative is to change your number which you can do for free if you contact CS http://www.o2.co.uk/contactus
Moving networks won't help if you keep your number but advice on cancelling your contract can be found here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Short Code messages

@Anonymous If you terminate your contract you will still be responsible for any months still remaining.

I DO NOT WORK FOR O2



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Posts: 103,979
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Short Code messages


@Bambino wrote:

@Anonymous If you terminate your contract you will still be responsible for any months still remaining.


That's correct as explained in the link I provided.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Short Code messages

Just thought I'd point that up in case the OP didn't go to the link.

I DO NOT WORK FOR O2



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