Short Code messages

[Anonymous]

Hello, despite being into my local 02 shop and the fact that they have 'stopped' the problematic short code messages cost, I am still being charged.  The problem is I have only recently upgraded my monthly contract.  I would like to know what to do to terminate my contract and go somewhere else.  Can anyone, please, help.  Many thanks, Carol

[MI5 · Accepted solution]

No one can stop them except yourself.
There is help on how to here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
Another alternative is to change your number which you can do for free if you contact CS http://www.o2.co.uk/contactus
Moving networks won't help if you keep your number but advice on cancelling your contract can be found here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Bambino]

@Anonymous If you terminate your contract you will still be responsible for any months still remaining.

[MI5]

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@Bambino wrote:

@Anonymous If you terminate your contract you will still be responsible for any months still remaining.

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That's correct as explained in the link I provided.

[Bambino]

Just thought I'd point that up in case the OP didn't go to the link.