on 21-11-2016 18:26
My phone has been disconnected, my account is in my mothers name and it was going out of her direct debit until she cancelled it around 9 months ago, I had been paying my bill fine via my own direct debit for the past 9 months via using debit card via call and then typing in the last 4 digits of my card to confirm payments via text, This month I tried countless times to pay off my bill but the payment would just not clear, and my phone was call barred within a week, funds are not an issue for me I can pay fine. But now because it's been 3+ weeks o2 have decided to disconnect my phone entirely rendering me completely useless and they also want to charge me a re-activation fee which is completely bizarre, it's not as if I didn't want to pay I tried so hard. This has affected me massively as I cannot contact people and also have problem getting into emails because they require my phone for verification. This is a complete and utter joke. Tried paying over the payment line and the support was useless.
Please don't refer me to the payment line, I need some proper help from people who understand my predicament.
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on 21-11-2016 18:30
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)