Shop tariff differs to myo2 change tariff options

[Charlotte2468]

Hi,

I recently paid off my device plan and have been looking at changing my tariff,

I always run out of data so I need a plan with more,

on my o2 my best option (without spending much more) is 4gb, unlimited text and unlimited calls for £21.05/month

but on o2 I could order a new sim with 12gb data, unlimited text and unlimited calls for £17/month

Do I have to cancel my existing contract in order to get a new contract with the new sim offer?

many thanks in advance!

Charlotte

[Cleoriff]

@Charlotte2468 

You don't have to cancel anything if you choose to upgrade to a sim only plan.

I presume you are keeping your current device?

[Charlotte2468]

Hi,

Yes, I am keeping my device,

When I am logged on to Myo2 I get 5 options to change tariff - none of these are good deals,

It just looks as if I am buying a whole new contract from the website with a new sim, I'm just not sure if it links up with the existing account?

If I order a new sim and contract, will my existing contract end?

Many thanks - sorry if I sound a bit thick...

Charlotte

[MI5]

@Charlotte2468 

You are looking in the wrong place.

You want to upgrade, not change tariff.

[Cleoriff]

@Charlotte2468 

If your My O2 is up to date you should see the option to upgrade. ...these options 'should' include sim only.

[Charlotte2468]

Ah thank you!

I thought that upgrade only applied to the device plan - ihave gone through the SIM only upgrade and selected an even better option!

All sorted, thank you @Cleoriff  and @MI5 

[Cleoriff · Accepted solution]

Pleased to hear it @Charlotte2468 

[MI5]

Well done