Services restricted

[Jason89]

I knew I was going to have extra charges this month due to being abroad etc. 

o2 have restricted all my services, calls, texts & data outgoing and incoming. I don’t understand why! I knew these charges were going to be there hence why I increased my spend cap to £200. They want me to pay the £177 charges now to have services restored even though my bill is not due for another 16 days. I don’t have it until payday in two weeks how can they expect this? Also why allow me to increase said spend cap without informing me this would happen? I cannot get speaking to anyone at o2 as I have no services to make calls, also can’t find the chat option, and the in app chat never gets a response suitable. 

I feel like cancelling my direct debit and just leaving the network I am disabled, and very unwell with numerous health conditions. I had to walk 7.5mile yesterday home from a hospital appointment because I was stranded as they disconnected me without even sending so much as a text to inform me this was going to happen. I am absolutely appalled of the lack of service and help from o2! Is anyone aware of how I can be contacted? Or contact them! I do not have access to any other mobile or landline to use. 

[Cleoriff · Accepted solution]

@Jason89 

You can contact O2 by calling them via Skype Guide: A Guide to Skype 

Skype to call 0800 032 1402

Or via social media

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.