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Level 1: Joiner
Posts: 2
Registered: ‎27-04-2018
Accepted Solution

Service

Number changed as of nuisance ohone calls and my service still not came back on gow long does it normally take to come back on?
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Anonymous
Posts: 0

Re: Service

Hi @Sward usually within 24 hours of the change. Have you been rebooting your phone to see if it’s been done?

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Posts: 101,958
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Service

When did your sim become inactive?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: Service

The sim should already be activated if it's a replacement.

However if not working yet, check out this guide. https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If not working within 24 hrs after rebooting your phone as @Anonymous said above,,,you need to contact customer services https://www.o2.co.uk/contactus

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Posts: 101,958
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Service

It's a number change so no new sim.
It will be changed on O2's system only.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎27-04-2018

Re: Service

Yes and still no service
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Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: Service


@Sward wrote:
Yes and still no service

Then if it isn't working after 24 hrs and rebooting the phone you need to contact customer services....

You can use live chat or ring them on this number for free using any phone 0800 032 1402

 

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