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Sending SMS from UK to abroad

Chris73
Level 1: Joiner
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on ‎13-01-2021 15:36

on ‎13-01-2021 15:36

Hello I'm recently just joined O2 and when I'm sending a text to a friend who lives in the Netherlands he's receiving the text from a random number. My number isn't coming up. A completely different number is coming up every time I text him. The random numbers change every time. My friend has an iPhone 11 and I have a Samsung galaxy s20. When I call him my correct number comes up it's only when texting that the random numbers pop up.
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gmarkj
Level 66: Unequalled
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on ‎13-01-2021 16:03

on ‎13-01-2021 16:03

Have you brought in a number from another network?
It does take a few days to catch up if so.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
In response to gmarkj
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on ‎13-01-2021 16:22

on ‎13-01-2021 16:22

@Chris73 

Sounds likely to be a problem with the way your friends network is handling the sms. 

They pass through different gateways on route and can get corrupted on the way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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