Security codes not accepted

[GretchenYYZ]

Hi. Just been switched from Virgin to O2. Trying to change password. Account details page texts a security code that takes so long to arrive that the website times out. Login again and reopening the page then sends another code (so the first one sent is no longer correct). A vicious circle and now I am locked out for 24 hours.

Virgin said this would be easy.

[Cleoriff · Accepted solution]

@GretchenYYZ 

You need to contact O2.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.