Scammed

[Gord0312]

Phoned to cancel my account , as was going to get a better tariff elsewhere. Had nearly completed this when I was told there was actually a special offer that day ( I no some coincidence) . Took the offer cause had been with 02 for a long time . Was told that my bill will show a certain amount but then there will be deductions for the first six months. Low and behold no deductions and now in a two year contract. Totally miss sold a product and still waiting to hear back from there complaints department after a month . Care about there customers, I don’t think so your just a number .

[pgn]

What number did you call, @Gord0312?

https://www.o2.co.uk/contactus

Phishing, Smishing & Scams. Latest info & advice. 

Discount schemes all here for ref Guide: O2 Open & Friends and Family discounts - How to sign up 

Hope you get sorted ok.

[Oxonian]

We understand @Gord0312 that it is currently taking O2 up to eight weeks to investigate and respond to complaints. Hence, it is still early days if you submitted your formal complaint a month ago.   

[MI5]

@Gord0312 

Have you checked your bolt ons for the discount?

Guide: Where is my discount or Extra Data?