Samsung delay £50 credit

[Anonymous]

O2 are now denying knowledge of the £50 credit to the bill and the fact the message was sent!

Tried calling but getting nowhere.

The response I am getting is I have checked the details and see that a notification was sent that the delivery charges can be waived off due to the delay, however that was in terms of the amount if paid for a specific date for the delivery..

[madasaf1sh]

@Anonymous

I would screenshot the text from o2 and save it somewhere safe, it could be an agent hasnt read there emails,

@Thomaso1 @O2Waqas

Can you help Emz89 out with this.

[Anonymous]

They have no record of the text message apparently

[Thomaso1]

Hi @Anonymous  I will private message you and see what we can do

[O2Waqas]

Yes certainly @madasaf1sh Thank you for the tag 

@Anonymous Apologies you're having issues with the credit, I will send you a private message so we can look into this further for you

Thanks 

[Anonymous]

@02Waqas as promised the credit hasn't been added to my account!