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Samsung delay £50 credit

Emz89
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O2 are now denying knowledge of the £50 credit to the bill and the fact the message was sent!

Tried calling but getting nowhere.

The response I am getting is I have checked the details and see that a notification was sent that the delivery charges can be waived off due to the delay, however that was in terms of the amount if paid for a specific date for the delivery..
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madasaf1sh
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@Emz89

I would screenshot the text from o2 and save it somewhere safe, it could be an agent hasnt read there emails,

@Thomaso1 @O2Waqas

Can you help Emz89 out with this.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 6
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Emz89
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They have no record of the text message apparently
Message 3 of 6
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Thomaso1
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Hi @Emz89  I will private message you and see what we can do slight_smile

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Message 4 of 6
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O2Waqas
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Yes certainly @madasaf1sh Thank you for the tag 

 

@Emz89 Apologies you're having issues with the credit, I will send you a private message so we can look into this further for you

 

Thanks 

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Message 5 of 6
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Emz89
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@02Waqas as promised the credit hasn't been added to my account!
Message 6 of 6
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