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No service

Kbelgium94
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎01-03-2021 09:17

on ‎01-03-2021 09:17

Hi,

 

I payed for an early upgrade yesterday. Ever since I have had no service. I opted to not have a new sim. 

 

My current sim no longer works in either my old phone or new. Also when people call me they are greeted with a message saying number not recognised!

 

Is there a way to fix this?

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MI5
Level 94: Supreme
  • 152242 Posts
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Registered:

on ‎01-03-2021 09:20

on ‎01-03-2021 09:20

@Kbelgium94 

You need to contact O2.
All numbers and Skype option are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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