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Level 1: Joiner
Posts: 37
Registered: ‎28-01-2021

Samsung delay £50 credit

O2 are now denying knowledge of the £50 credit to the bill and the fact the message was sent!

Tried calling but getting nowhere.

The response I am getting is I have checked the details and see that a notification was sent that the delivery charges can be waived off due to the delay, however that was in terms of the amount if paid for a specific date for the delivery..
Level 43: Bright Spark
Posts: 2,612
Registered: ‎04-04-2012

Re: Samsung delay £50 credit

@Emz89

I would screenshot the text from o2 and save it somewhere safe, it could be an agent hasnt read there emails,

@O2Thomas @O2Waqas

Can you help Emz89 out with this.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 1: Joiner
Posts: 37
Registered: ‎28-01-2021

Re: Samsung delay £50 credit

They have no record of the text message apparently
O2 Support
Posts: 47
Registered: ‎06-07-2020

Re: Samsung delay £50 credit

Hi @Emz89  I will private message you and see what we can do Smiley Happy

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O2 Support
Posts: 110
Registered: ‎01-07-2020

Re: Samsung delay £50 credit

Yes certainly @madasaf1sh Thank you for the tag 

 

@Emz89 Apologies you're having issues with the credit, I will send you a private message so we can look into this further for you

 

Thanks 

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Level 1: Joiner
Posts: 37
Registered: ‎28-01-2021

Re: Samsung delay £50 credit

@02Waqas as promised the credit hasn't been added to my account!