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O2 Charge to Mobile - Google Pay

NapJC
Level 1: Joiner
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I used to be able to use O2 charge to mobile for in-app purchases - great tool for managing my spend in games. However, it has now stopped working. I have a Samsung Galaxy Ultra 22 +, single sim active. I have checked with customer service and there is no block with full credit available. I have removed this payment method from my google accounts (I have 2 active). I have updated my profile details in Google to match my account details here. In game I can added charge to mobile and select 02, google sends a verification text and creates the payment method. But when I use this, it says I have reached my monthly limit and try again on the next billing cycle.
Has anyone come across this issue and resolved it please? 

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MI5
Level 94: Supreme
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@NapJC 

Still sounds like an O2 issue.

Try contacting O2 on the socials for better help.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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