Re: Samsung Galaxy S6 constantly getting stuck on ... - Page 2

Anonymous · ‎16-06-2016

Hi,

My S6 keeps getting stuch on the EDGE network. Example:

1) In an area of low service, for example a standard 2G area.

2) I will enter an area where 4G will 100% work, (driving to derby)

3) Upon entering, it won't connect to 4G and it will just sit and stay on EDGE

4) Have to turn on / off airplane mode.

Starting to get old now, it can't even hold H+, it constantly flickers between the two untill finally dropping down to EDGE in the end.

MI5 · ‎17-06-2016

Sometimes you just gotta make a noise to get anyone to listen 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-06-2016

Better advice here and Twitter...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎23-06-2016

Hi @Anonymous How are you getting on with sorting out your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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Anonymous · ‎23-06-2016

I have basically been told that they aren't going to send a new SIM out (even though I am thorougly positive it is after testing another SIM in my phone) and told that it was a coverage issue (which is partly is but where I'm testing it there isnt a coverage issue) so I've just been left hanging waiting for them to put more masts in I guess (however I think I'll have my contract changed in 2018 before anything is done)

MI5 · ‎23-06-2016

Call into any o2 shop for a new sim - they will do it whilst you wait.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎24-06-2016

@Anonymous Definitely give @MI5's suggestion a go and please do let us know the results.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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