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Samsung Galaxy S6 constantly getting stuck on edge

Anonymous
Not applicable

Hi,

 

My S6 keeps getting stuch on the EDGE network. Example:

 

1) In an area of low service, for example a standard 2G area.

2) I will enter an area where 4G will 100% work, (driving to derby)

3) Upon entering, it won't connect to 4G and it will just sit and stay on EDGE

4) Have to turn on / off airplane mode.

 

Starting to get old now, it can't even hold H+, it constantly flickers between the two untill finally dropping down to EDGE in the end.

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MI5
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Have you tried a new sim card?
If you think phone is faulty, speak to Samsung - do not use o2's repairers under any circumstances!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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PHONE SUPPORT

0330 SAMSUNG (726 7864)

Monday to Saturday | 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Well, since Samsung isn't available right now I bit the bullet and asked for help on the o2 chat. They didn't offer any kind of repair and I would have refused it anyway. They are led to believe that it is a signal issue, even though I am positive it isn't, looks like I might have to retry tormorrow because it's starting to become like speaking to a brick wall. Apparently Derby is still on EDGE and they are still catching up on 3G/4G at Markeaton Park. What an absolute joke!

 

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Bambino
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@Anonymous Are you able to try your sim in another 4G phone, or try a sim from a friend who's on O2 in your S6?

I DO NOT WORK FOR O2



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Anonymous
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Neither of those really possible unfortunatly.

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MI5
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Pop into your local o2 shop and do a sim swap first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Pop into your local o2 shop and do a sim swap first.

Agree. I did that and all done and dusted in 10 minutes flat.....

Veritas Numquam Perit

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jonsie
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Anonymous
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Well - in the end it's still not solved and I wont be able to get to an o2 store this weekend and possibily for a long time. I am totally disgusted though with the manor of this o2 customer ""support"". I got more support of Samsung and these forums than the last 4 ""Guru's"", it's finally ended up as a formal complaint and I am now tweeting them.

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