Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged twice

Hi I do not know but I have been charged twice in the first month. What should I do? Thanks in advance

Payment Problem

IV just tried to pay my bill on the O2 app on my phone, but the screen says "payment in progress" with a buffering symbol. its been like that for about 40 minutes and counting. I closed the app and checked my bank and the money has been taken but iv ...

Resolved! Sim swap?

I requested a sim swap as have a new phone. My old sim has been disabled. The pin to unlock new nano sim is not working. So now without a phone. Can't find anything on O2 site to help and no one to ask. How do I activate my new sim? Any help much app...

Resolved! Upgrade to SIM only through o2 Refresh

I wanted to upgrade to a SIM Only deal but it doesn't let me buy it. I'm confused as on my upgrade page, the SIM Only deals are available, so does this mean that I can't upgrade on a SIM only?

Resolved! keeping the same number

i want to change to other mobile company how can i transfare my number does anyone know please

Resolved! Live Chat support

I've just tried to get copies of previous bills as I had to change to another provider as my signal was so bad in my new house. What a dreadful service, very slow and when I didn't respond quickly enough as I though the conversaiton was finished, the...

Complain about O2 Robbing my Money

To O2 financial Service manager I returned a Samsung 26 edge 32gb to O2. On 16-10-16. I was told I will be refunded in three working days. After four working days I called up O2 customer service and advise that the o2 rep gave me the wrong informatio...

Resolved! Travel

anyone know if Pay & Go phones work in China and Hong Kong? can't get through to O2 today!

Resolved! I have a bill query

Please can somone tell me how to make a query on my latest airtime bill ?Was on the phone and answered all the security questions, which took 5 minutes only for a recorded message to say we are too busy to speak to you and look forward to speaking to...

Resolved! Phone coverage in a basement flat

Even though the O2 coverage suggests I should get 4G here I normally only get one bar on my iPhone and when anyone rings me at home I have to leave my (admittedly basement) flat and go outside to hold a conversation. Not ideal. Does anyone know the p...

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