cancel
Showing results for 
Search instead for 
Did you mean: 

SIM not arrived yet

Rwinch
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hello I ordered a pay monthly sim on behalf of my mum on the 22/05/20 and it’s not arrived yet. She lives in new build houses so could it have got lost in the post? The first monthly payment has been taken but still not got it. Any help greatly appreciated
Message 1 of 7
568 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Rwinch 

Call O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
565 Views

Rwinch
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks struggling to get through just have to keep trying I guess
Message 3 of 7
538 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Rwinch 

This number is best 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
533 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Rwinch 

Yes perseverence is needed. Try any number, press any option (even lost and stolen or fraud)

Veritas Numquam Perit

Girl in a jacket
Message 5 of 7
531 Views

LukasB
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @Rwinch just checking on you. Did the sim arrive or are you still struggling to get through?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 7
503 Views

Rwinch
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Not arrived yet keep trying to get through
Message 7 of 7
495 Views