SIM card

[Silver_Fairy]

A couple of weeks ago I went on live chat to ask how to change my contract SIM for a PAYG SIM, keeping my old number, as I was going abroad. As I had left it late and wouldn't be able to wait for it to be posted out I was told I could go to an O2 store and get a SIM card and do the process that way.

Not sure what I have or haven't done but although I have topped up and received a text saying I have  100 free texts, 100 free minutes calls and 1024mb of data I cannot even send a text!

Help would be appreciated please

[MI5]

If you are now abroad you can't use those allowances as they are for UK use only.
You need to add credit and also change your tariff to the "Simply PAYG" so you can keep your top up credit.

[Silver_Fairy]

How do I do that?

[MI5]

The easiest way is to change your tariff in your MyO2 http://www.o2.co.uk/myo2

[Silver_Fairy]

It just says discontinued bill in my account

[MI5 · Accepted solution]

You must have a new log in now you've changed tariff from contract to PAYG then.
You will have to contact cs for help as we can't access accounts from here, sorry http://www.o2.co.uk/contactus

[Silver_Fairy]

Is online chat not available today?

[MI5]

No, looks like it's down at the moment unfortunately.

[Cleoriff]

I am surprised to hear that. Many complaints on here today. Thought it was all fixed...:smileysad:

[MI5]

Don't know about phone lines but live chat been showing busy all day for me.