Phone broken, apple said they are not at fault o2 said the same

[Anonymous]

I have a year left on my contract my phone has died , its a manufactures problem with the apple phone, apple have said they only probide o2 with the phone and is given a year gaurantee. the fault lays on phone provider. my insurance wont give me a phone because its manufacture problem. has anyone got any ideas please . still paying £35 for not use. what about Supply of Goods and Services Act 1982 phone its not fit for purporse . please help 

[MI5]

Contact citizens advice bureau as they are best placed to advise on your consumer rights.

[Cleoriff]

 Apple are correct. They only give a years warranty on their phones unless you take out Apple Care after 12 months. If you have phone insurance from another company I can't see why they (the insurers) are creating a problem in all honesty?

[MI5]

But if it can be proven that it's a manufacturing fault, Apple are still liable regardless of their inferior warranty.

[Cleoriff]

Fair comment...either way that rules out O2 for any liability....?

[MI5]

Not entirely. O2 still have a responsibility as the supplier of the product.

[Curr946]

The clause to argue with o2 is that it didn't last a reasonable length of time. They must look repair or replace. You could argue this with apple also, but they didn't sell you the product.

[jonsie]

I love the confidence Apple have in their products by only giving a 12 month warranty . Any other of the big name phone manufacturers have so little faith?