Solved: How to make a complaint

Anonymous · ‎07-11-2016

I would like an email address or mailing address to which I can make a formal complaint about O2 and the poor service my husband and I have received as I don't like to use the telephone, and I know I cannot complain to the Ombudsman Service without first giving O2 the opportunity to deal with the complaint and address this issues.

jonsie · ‎07-11-2016

There is a complaint link in the http://www.o2.co.uk/contactus section.

http://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎07-11-2016

There is a complaint link in the http://www.o2.co.uk/contactus section.

http://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-11-2016

Be aware that it can take up to 10 working days (not including weekends) to get a response.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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