SIM card no service

[Letia]

So I lost my phone the other day (pay monthly) I called to get a new SIM card ordered which came today. I have since purchased a new phone and the next day, found my old phone under the car seat. Ever since I found my old phone I have had no service. My new SIM that came today tells me the same thing in my new phone. No service. I can't text to activate nor call services. Somebody please help

[O2EmmaLouise]

Hi @Letia,

Your old phone would've been barred as you reported it stolen. We've sent out a new replacement sim card ready for you to activate. Give us a call on 03448090202 to connect the new sim card with your old number. You'll need to give us the SSN on the back of the pack (starting 894411)

*edited*

I'll tag @O2Emma to reach out to you via private message to connect that new replacement sim card.

[Letia]

Thank you. I can't call as i have no service at the moment. I will give 02Emma a message. Thanks

[O2EmmaLouise]

No worries, happy to help! I've tagged @O2Emma so hopefully she should reach out to you shortly

[O2Emma]

Hi @O2EmmaLouise I will pick it up thanks .

[O2Emma]

Hi @Letia I will need to private message you to resolve.