Re: SIM card is not working

Inese1 · ‎11-05-2020

I’ve got a new phone and a new SIM card with it but on existing number. Didn’t use that number for long time, in case.
So, I put a new SIM card in the phone but it doesn’t work. Tried to send messages to o2, to swap a card, it failed.
Can’t connect o2.... what to do?

PhoneChanger · ‎11-05-2020

The only option is to call O2 at the moment, they will either send you a new provisioned SIM card out, or complete the swap to the one you have.

If you have no mobile you can try calling with Skype etc

MI5 · ‎11-05-2020

@Inese1

Try your old SIM?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-05-2020

@Inese1

You need to activate it

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

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O2

SIM card is not working

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