Hi everyone had to join this to try to get answer to question, as got cut off from chat and can't get through by phone unless your phones been lost or stolen. Anyway here's what it is and I would appreciate if someone could help. I got a phone for my son 6 months ago from mobile phones direct with o2. Part of the deal is cashback by redemption, so I have to download my 1st 6 bills and send them on. So here's my query. when I went to download 2nd bill there is no phone number showing at side of bill. According to t&c's from m.p.d your name, account number, bill date, address, tarriff, and mobile number must show, or claim is null and void. 1st month had a different number, the one that was on his new phone, and I ported over right away. If this is not showing, it means I will lose 6 months cashback- £96. I hope someone can help, thanks.
