Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115744 Views
  • 24 replies
  • 5 kudos

Resolved! Insurance claim

So I smashed the screen on my s7 edge called o2 Wednesday they picked it up Thursday, question is how long before I get a phone back will it be new or mine ? keara xx

Anonymous by Not applicable
  • 600 Views
  • 1 replies
  • 0 kudos

Resolved! contacts queries

Does anyone know how to get my bill itemised of all the calls and msg I have sent

Anonymous by Not applicable
  • 705 Views
  • 3 replies
  • 0 kudos

Resolved! Payment

Hey I've just paid my bill. And now it is showing as -49. What does this mean ? Help plz

Anonymous by Not applicable
  • 619 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly Bill, minus amount

Hi,Sorry this is probably a really obvious question but if my bill is -£19 what does it mean? o2 did charge me too much and so I assumed it was a refund and I was getting this money back, but the bill was due to be paid on 28th July and nothing happe...

Anonymous by Not applicable
  • 16997 Views
  • 5 replies
  • 0 kudos

Resolved! Help please

I have used all my data for this month and upgraded tariff but it does this does take effect for a few weeks. Can anyone advise how I can purchase some one off data . Thanks

Anonymous by Not applicable
  • 778 Views
  • 4 replies
  • 0 kudos

Resolved! tarrif

Hi, i am an existing customer and have been looking at changing my tariff, you have a deal at the moment of a 12 month contract 2gb data unlimited texts and unlimited minitues. this is the one i would like to change to

Anonymous by Not applicable
  • 560 Views
  • 1 replies
  • 0 kudos

Resolved! top up credit

Hello, I need your help I have probably some problem with top up my credit. Can you check it plese. 3.5. a bought (top up) for 15 pounds but when I want to check my balance I receive a message that I have not a Bolt On. Please try to describe me what...

Anonymous by Not applicable
  • 565 Views
  • 2 replies
  • 0 kudos

Resolved! Nhs code

Hi I need a code for nhs to do my bus open. My HR say they don't have one. My previous years I've used a 5 digit code in text but this doesn't seem to work. Anyone help?

Anonymous by Not applicable
  • 646 Views
  • 1 replies
  • 0 kudos

Resolved! Change direct debit

I need change direct debit for my new bank account

Anonymous by Not applicable
  • 1141 Views
  • 2 replies
  • 0 kudos

Resolved! damaged phone

i cannot find my o2 insurance policy, how do i send it away to be looked at?

Anonymous by Not applicable
  • 689 Views
  • 3 replies
  • 0 kudos