Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Conntract expiring - change to sim only contract

So my phone contract is expiring soon and I want to change to a 12 month sim only contract once it has expired, is there any way I can transfer my number over to the new sim even though I cannot get through to Customer Services about this right now?

Resolved! Phone Upgrade when in Sim Only Contract

Hi, My phone is on its last legs, so I'd like to upgrade, but I'm in a sim only contract until January 2021.I can't find anywhere that says I would be able to roll the contract over to a new phone?I don't want to be in a position where I'm paying a d...

Resolved! Changing Tariff - Pay Monthly

I'd like to change my tariff to have more data so I have gone onto the MyO2 app to look at my options. Each option (i.e. 30GB, 100GB) has the monthly prices underneath it. For example, to increase my data to 30GB, it will be £29 a month. I have 2 que...

Resolved! Phone Deactivated

Ive had my phone deactivated as ive been unable to pay this months phone bill on time but the 0800 number i need to call 02 on wont work i presume because of deactivation. does anyone know if theres an email address i can mail? as ive no idea how els...

Resolved! Replacement sim

I have a new phone and need to change to a nano sim. Can I get this replaced online, or will I have to phone up to request one.

Taunton, TA2 slow 2G 3G 4G network congested + calls dropping

From November 2019 until now, April 2020, I have experienced constant significant reduced service in Taunton, Somerset. Service problems experienced:4G - 0.5mb average speed3G - 0.5mb average speedCalls - I rarely use calls but in some instances they...

Upgrade

so I wanted to pay off my device and change to a sim only plan, put my PayPal details in when checking out and nothing has happened. It shows in my PayPal the money has gone out but no confirmation of the switch or anything? Any help please

Resolved! Latest Bill Higher Than Expected

Just got my latest bill through. No added charges for calls or MMS messages or anything like that, but my monthly bill is now a little bit higher than previous. Did we get notice that this would be happening? I don't remember receiving anything?

Extra Payment from my account

HI,This time last year i got a new phone on contract. Now i have only noticed there was 3 payments being taken from my account every month for the last year. From my account you can see i'm paying my airtime bill £23 usually and the device plan is £1...

No signal at new address - Cancel sim plan and keep device plan

I have just spoken with someone from Customer Servies on 202 as i moved into a new house recently and have not been able to get signal other than in one location in my house. The only way i can get good consistent signal is to leave my hosue, but wit...

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