Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120113 Views
  • 27 replies
  • 5 kudos

Resolved! O2 Sim not working after putting in a Vodafone Sim

Hello, I have an unlocked iPhone X and a "Pay as you go" O2 Sim that I'm using as my main Sim.My father has a Vodafone Sim, and I needed to check if it was still working and needed to Top it up for him. So I inserted the Vodafone Sim into my iPhone X...

Anonymous by Not applicable
  • 860 Views
  • 2 replies
  • 0 kudos

Two phones

Hi, I’m trying to buy two phones online, for me and my husband but won’t let me add another phone just keeps changing the one in my basket to the other deal I select. Can anyone help?

Anonymous by Not applicable
  • 539 Views
  • 4 replies
  • 0 kudos

Resolved! PUK2 Needed to unblock Pin2

Hi, anyone tell me where I can find the 02 email adress/or give me it- so I can ask them for my PUK2-so I can unlock my Pin 2 on simcard ?? Thanks.

Anonymous by Not applicable
  • 1779 Views
  • 15 replies
  • 0 kudos

Resolved! Billing date

Changing my direct debit date

Anonymous by Not applicable
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! Call Barring

Hi there, I really need some urgent help . My phone is blocked due for any outgoing and incoming calls or text meesages. I get a message pop up message saying 'call barrier is on' . All O2 advisors are busy and I cannot call them anyway due to this b...

Anonymous by Not applicable
  • 17280 Views
  • 2 replies
  • 0 kudos

Resolved! Replacement sim

i lost my phone and have received a replacement sim. However, trying to activate this, O2 are asking for a code which they have texted to me. The phone is lost, so this cannot happen. Any ideas how to activate the sim otherwise? Thanks

Anonymous by Not applicable
  • 745 Views
  • 2 replies
  • 0 kudos

Resolved! Need help please

Does anyone know if there is an upfront cost when u get a handset upgrade on a sim only contract

Anonymous by Not applicable
  • 818 Views
  • 4 replies
  • 0 kudos

Resolved! Huge bill

Hi I was in the us 6th till 11th of November and have recieved a huge bill . My husband and daughter both with vodaphone were automatically sent a text informing them they would pay £4.99 per day charges . don't you think o2 should inform customers b...

Anonymous by Not applicable
  • 1147 Views
  • 8 replies
  • 0 kudos

Resolved! Left o2

After months off getting no where with the O2 help line we decided to end our contracts. We got the puk numbers and we were told that we did not owe nothing but the airtime in which I paid. Now we are getting threatening letters from then saying we o...

Anonymous by Not applicable
  • 597 Views
  • 4 replies
  • 0 kudos