Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change direct%20debit%20account

I need to change the bank account my direct debit comes from. Is there a way to do this online? Thanks

Student discount

I recently upgraded and didn’t realised you had to enter your student discount code on checkout (I normally do this all in store)Looking on the website you can still text 61202 with the discount code from UNiDAYS which I’ve tried but all I’m getting ...

( SWAP FAILURE

CHi I recently changed from O2 PAYG to a pay monthly contract and wished to keep my old O2 PAYG number so when I received the new SIM I followed the SIM SWAP instructions. I have previously done this without problem. However this time when my old SIM...

Change phone number

How do I change my phone number if I am on a contact

No 4G. Can't text/call.

Hello, I really hope somebody can help. I have been on the phone with O2 for an hour now but it just keeps on telling me that I am still on queue and waiting for an agent. My problem is all of a sudden my 4G won't work and can't text or do outgoing c...

Data choices

I'm due an upgrade so have been looking at options through the app. My current plan is 2gb data a month, but the only options I can see online are 1gb, 5gb, 10gb etc.1gb isn't enough, but I don't want to pay for 5gb when my average usage is about 1 a...

Resolved! UPGRADING

Can someone please help me, I am not good with this sort of thing. My 2 year contract with O2 ended on 15th February. I want to keep my number and I want to stay with O2. I found a mobile I wanted on mobilephonesdirect.co.uk but they won't accept my ...

Resolved! Upgrade

When am I due a upgrade

Cannot get PAC

After being charged an outageous £97 because exceeded my 250 minutes during lockdown, I am off. New sim/provider and just need a PAC. 3 times I have text 65075 with PAC and 3 times I have recievedHi it's O2, There has been an issue processing your re...

Final bill refund

Hi, my contract was due to end so i cancelled and changed to a pay as tou go sim, i was told when i cancelled that a final payment would be taken from my account and then refunded. How long should the refund take? Do i have to do anything for the ref...

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