Solved: SIM Swap

Curr946 · ‎24-12-2016

How do you do a sim swap on pay and go when the original sim is lost so unable to get the security text sent via the website. Do I need to call?

Current Phone: Sony Xperia XZ Premium

MI5 · ‎24-12-2016

Call the landline number or use live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-12-2016

Call the landline number or use live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎03-01-2017

Hey @Curr946 Did you manage to do this in the end?

O2

SIM Swap

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable