Solved: Upgrade

Anonymous · ‎27-12-2016

Due to upgrade my Samsung tablet. When I go on to upgrade. It says to either ring the 0800 number or 202. Anyone know why this would be? Did not have this when I upgraded my phone.

MI5 · ‎27-12-2016

202 is a free call to customer services.
I can only assume there is a marker on your account that needs discussing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-12-2016

202 is a free call to customer services.
I can only assume there is a marker on your account that needs discussing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-12-2016

If you do want to upgrade then call them but we normally suggest to go instore.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎03-01-2017

Hey @Anonymous Did you manage to upgrade in the end?

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