SIM CARD

[Anonymous]

I have had my phone since New Years Eve 2016, the phone is an Iphone 7 and I have lost my sim card. I was wondering how I can get a new sim card?

I hope someone can help me, 

many thanks.

[Cleoriff · Accepted solution]

Hi @Anonymous you need to contact customer services and ask them for a new one https://www.o2.co.uk/contactus

Also unless you lost the sim in the house you need to report it via this route https://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device  

Someone else could use it fraudulently

[jonsie]

They will post you one first class mail so you should get it it within a couple of days. 

When you receive it you need to call customer service to have your account unblocked to whether you are contract or P&G. 

[MercedesS]

Hello @Anonymous

welcome to the O2 community!

Sorry to hear you've lost your SIM. Please follow their advice let us know if we can help you more