Address not updating

[Adri]

Hi 

i needed a proof of address so I thought I use o2 bills. When I clicked download bills my old address came up. 

I changed the billing address but on the bill its still the old address. And live chat not working either... any ideas?

[madasaf1sh · Accepted solution]

Any address change will only take effect from your next billing date, all previous bills will have the old address.

When did you change the billing address?

[Cleoriff]

@AdriMore info here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2

[MercedesS]

Hello @Adri, we hope you were able to change the address. Please let us know in case we can help you more 

Thanks @madasaf1sh and @Cleoriff for the help