Solved: Address not updating

Adri · ‎25-08-2017

Hi

i needed a proof of address so I thought I use o2 bills. When I clicked download bills my old address came up.

I changed the billing address but on the bill its still the old address. And live chat not working either... any ideas?

madasaf1sh · ‎25-08-2017

Any address change will only take effect from your next billing date, all previous bills will have the old address.

When did you change the billing address?

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎25-08-2017

Any address change will only take effect from your next billing date, all previous bills will have the old address.

When did you change the billing address?

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cleoriff · ‎25-08-2017

@AdriMore info here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2

Veritas Numquam Perit

MercedesS · ‎30-08-2017

Hello @Adri, we hope you were able to change the address. Please let us know in case we can help you more

Thanks @madasaf1sh and @Cleoriff for the help

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