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Level 1: Joiner
Posts: 3
Registered: ‎24-06-2019
Accepted Solution

Roblox

My 7 year old daughter has downloaded 444.60 worth of stuff off itunes for the Roblox game which goes on my phone bill. i am on an oil rig in india without access to itunes or my phone. How do i block anymore purchases ?

 

Posts: 10,294
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Registered: ‎22-08-2016

Re: Roblox

[ Edited ]

Hi @Dannyg 

 

You need to speak to customer services and ask for the following blocks be placed on your phone:

 

Direct bill to phone charges

Premium rate calls

 

You can contact customer services free from abroad on +44 800 032 1402

 

You might also want to consider a Spend Cap of £0, which would also stop any future exorbitant charges. This could always be cancelled once you return home and have access to your phone again.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Roblox

[ Edited ]

Welcome to the forum @Dannyg!

 

I'm sorry to hear about your recent unexpected charges, but hopefully the advice @Glory1 shared above will help you going forward - Let us know if you have any other questions Smiley Happy

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