Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Maximum number of contracts reached?

I've just tried to add another SIMO contract to my account to be met with a message saying I've reached the maximum number of contracts on my account. I only have 6 on my account and was unaware of any kind of limit. I was at a store a few weeks ago ...

Resolved! Huawei p smart 2019

I have just upgraded to the Huawei P Smart 2019 for the next 3 years and I'm a little concerned with the current situation involving Google. What will I do if Google no longer provides updates after this year and also stops access to Gmail and YouTub...

O2 rep stating that O2 will not honour Huawei warranty because its Googles fault,

Im not even going to attempt to quote anymore consumer law. But if my 3 month old Huawei Mate 20 Pro becomes no longer fit for purpose for which it was sold then Im entiled to a replacement or repair. But according to this O2 rep im screwed and my ph...

Resolved! fed up

had zero but problems paying bill paid on the 14th may was not due then paid on a pockit mastercard O2 took my money and then said i not paid the bill whats going on its past me i got proof so after 4 days i got my money back on the card and paid aga...

I’m trying to upgrade my phone but 02 can’t verify my bank details

I’m trying to upgrade my phone but 02 can’t verify my bank details I’ve phoned them and they can’t help I’ve also phoned my bank and there’s nothing wrong with my account I’ve been trying for weeks

Resolved! regards to sim card lost

I need a new sim sent to my my address [Removed personal details] as I have lost that SIM. Can you in the meantime send 1 out to the address as I am not local?

Resolved! 21500 LOYALTY text failing to send

Hi all, currently spent the last hour trying to send a text to 21500 to obtain the loyalty discount on 2 extra contracts taken out, but it keeps saying failed to send, all other texts are working fine. tried getting through to 02 but they closed at 9...

Resolved! Uni Days

Hi, I am trying to apply my uni days student discount to my plan. I got the phone on the 16/04/2019 and was told by the man in the shop it would be applied from him, I have since had my first bill come out on or around the 30th April and my discount ...

Resolved! Data

I have 8 more days of my monthly tariff and I've ran out of data, can you give me access to next month's data???

Resolved! Signal Problem After Changing Numbers

I've recently just signed up to a 24 month pay-monthly deal with O2 after leaving Vodafone. Before joining I made sure to check online as well as in-store that I would be able to get a strong 4G connection both indoors & outdoors at home, and was ass...

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