Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to contact O2 customer service on their website as no chat line is Live

How to contact O2 customer service on their website as no chat line is Live, as I want to renew my Pay Monthly Contract if the deal is right for me

Click and collect nightmare

Sorry if this has been posted a thousand times but i don't know what else to do, i ordered a new contract phone to add to my current account. Passed all checks and paid the deposit, then printed off my order confirmation. Said i could collect today, ...

OnePlus 5T screen burn in - need advice

Hi all,I have a OnePlus 5T device. Phone is year old (so still under warranty) and I've just found out that there are areas of the screen where burn in occured (faded icons and bars visible on light backgrounds). I'm with O2 for many years now and ha...

Resolved! Order problem

Hi, I recently ordered a pay monthly phone. I received emails relating to the contract and I have a my O2 account etc. However I have no where to track my order on my O2 like the help section suggests I should be able to. I selected to pick up the ph...

Resolved! Police took my phone as evidence

I havent had the pleasure of my phone usage since 080818 and have had to delete my DD for pay monthly tariff.. I tried to get a clone sim but that didnt work out either... Why should I pay for a service that I havent used t all since then as I have h...

Resolved! Message Charges

HiI’ve racked up £24 picture message charges this month and can’t workout how - I send all my pic messages through WiFi and normally WhatsApp.I’ve never had these charges so why am I having them now?

Resolved! O2 Travel bolt on (£4.99 daily service fee)

Can i add this service on to any new 'sim only' 30 day contract and then use in China immediately (China isnt within the 75 inclusive countries) by paying the £4.99 fee when using data there? i'm going to china for 2 weeks and this seems to be the ea...

Resolved! Charges to bill

I have a charge on my bill and I don’t know how it got there called “demon games” i just want to know how to this charge from happening

Lost Return Phone

HiI ordered a Huwei P20 Pro on 23rd DecDidn’t like it so called o2 to return. They sent out an envelope and said pop it in and take the post office. I followed these instructions then the next day another envelope arrived from o2 with a different add...

Resolved! itemised calls

Hi.....how do i get itemised calls and duration details please

O2

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