Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Text messages taking hours and days to receive.

Is anyone else experiencing problems where text messages are not received for hours or even days at a time and then multiple messages arrive at the same time.

Cancel contract

I want to cancel my contract as I have got another phone with another company.

Resolved! How do I transfer my mobile number to nother provider

How do I get a pac number or whatever it’s called

Resolved! 14 day return

Hi I bought 2 contracts 4 weeks but returned them within 14 days. Why is it still showing on my bill. I had confirmation that phones were received in good unopened order and cancellation successfull.

Resolved! iPhone not updating on 02

I’m waiting to unlock my device 02 said wait 24hrs for it to show on my account , but it still shows the old device ?

Resolved! Phone

Hi I would like to cancel my xxxxxxxxxx number as I no longer need it [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Account

Hi there

Resolved! Billing

I’ve been cut off because I didn’t pay my bill but now I’ve paid it all off I’m still unable to use it phone. Calls and text

Resolved! New sim

My phone keeps saying no sim card has done this since saturday afternoon, my bill is upto date! I have been told theirs no reason or blocks to my sim, a new sim card was sent to my address on Monday, said it would take 2-3 days and I still hahent rec...

Resolved! Hello

I am Poland and my roaming is not working

O2

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