Roaming not working

[Cleoriff Level 94: Supreme]

@Ivanka 

Just turn Mobile data on and Wifi off.

[Snatalia]

Hi guys. Wonder if anyone can help? I’ve got a Huawei mobile internet box that I’d like to take with me to Spain next month. I took it with me last year and couldn’t get it to connect to any network. Any ideas on how to solve this? Thanks

[MI5 Level 94: Supreme]

@Snatalia 

O2 data sims don't work abroad, sorry. 

[Libby3]

Hi all, about to travel to France. Last time, just before lockdown I had similar problem to this thread from my iPhone. For some reason data roaming didn’t work. I tried manual search for different networks; turned mobile data on/ off; restarted phone - all unsuccessful.

Any other thoughts?

[MI5 Level 94: Supreme]

@Libby3 

Either call O2 before you leave and ask them to enable iData on your account, or, change your data apn to "mobile.o2.co.uk"

[Libby3]

Thanks. How do I change apn from idata.o2.co.uk, to mobile.o2.co.uk?

[MI5 Level 94: Supreme]

@Libby3 

In your network mobile data settings.

Just edit the iData bit to mobile then save and reboot phone.

[SV2]

Currently in Europe.. unable for the 2nd year running to make or receive calls or text messages unless connected to WiFi and can then can use WHATSAPP.
Have been a customer for 24 years never had problems until last year.
Exceptionally frustrating... cannot ring O2 and no webchat

[gmarkj]

Are you using an iPhone?
See the advice above about changing the data settings on your phone.
When you get back you will need to call o2 customer services and ask to have the iData bolt on added to your account @SV2.

[Alistair2]

What about Hawai p30 can't call from Bulgaria any ideas