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Roaming in Europe

zdarcmelidze
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on ‎26-12-2017 15:15

on ‎26-12-2017 15:15

Hi I need some help I am currently in Latvia I understand that now any minutes, texts messages and data will be coming out of my monthly allowance which is unlimited for calls and texts. Do I need to turn roaming on? Did I have to call O2 before my trip? As I am still being charged.

Thanks
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MI5
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on ‎26-12-2017 15:46

on ‎26-12-2017 15:46

Latvia should be included https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
What exactly are you being charged for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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‎26-12-2017 16:10 - edited ‎26-12-2017 16:32

‎26-12-2017 16:10 - edited ‎26-12-2017 16:32

@zdarcmelidze  Are you sending pictures or emojis via text? If so, these will be charged as MMS and are outside of your allowances.

I DO NOT WORK FOR O2



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zdarcmelidze
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on ‎28-12-2017 09:32

on ‎28-12-2017 09:32

For calls although I am still waiting to see if I am going to be charged for others starting from 25.12. Not showing up on my charges. Hopefully I am ok now.
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zdarcmelidze
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on ‎28-12-2017 09:35

on ‎28-12-2017 09:35

No I am not So do I need to turn on roaming or not? Or we don’t need to worry about it until we r out of EU?
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MI5
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on ‎28-12-2017 10:15

on ‎28-12-2017 10:15

Yes, roaming needs to be on for data to work still.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
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on ‎28-12-2017 10:41

on ‎28-12-2017 10:41

Hello @zdarcmelidze

Please follow their advice and check if you have it on. Let us know if there's something else we can do to help out.

Welcome to the O2 Community!  We hope to see you around Wave

 

Thanks @Bambino and @MI5 for the help! heart Cheers

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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