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Rewards not forthcoming

Anonymous
Not applicable

O2 sent me a message saying I would get an extra £20 allowance if I topped up once by 8th May.

I topped up on 5th May but no £20 allowance has been added.

Where is it?

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MI5
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This is usually a virtual credit which gets used up before your allowances start.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 16
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MI5
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This is usually a virtual credit which gets used up before your allowances start.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 16
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Cleoriff
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Have you checked in My O2? It may well be that it will be added later and not showing yet?

http://www.o2.co.uk/myo2

Veritas Numquam Perit

Girl in a jacket
Message 3 of 16
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Cleoriff
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@MI5 wrote:
This is usually a virtual credit which gets used up before your allowances start.

Will it actually show in My o2 then @MI5 if it's a virtual credit?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 16
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MI5
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I don't think it does.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 16
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Cleoriff
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@MI5 wrote:
I don't think it does.

Oh...so they just use it...without knowing they have got it? Confused

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Girl in a jacket
Message 6 of 16
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Anonymous
Not applicable

I found the live chat on MyO2.

Had an online chat with a helpful person and my £20 has now been credited.

I still don't know why it didn't appear automatically but, hey, I've got the allowance now!

Thanks.

Message 7 of 16
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MI5
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Seems like it..
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 16
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Cleoriff
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Thats good then @Anonymous Well done wink

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Girl in a jacket
Message 9 of 16
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MI5
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I guess they just added extra credit.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 16
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