activating my new sim after loosing old one

[Anonymous]

hi ,

I have  been trying for the last day or so trying to activate my sim card, tried customer service , absolutely no chance on chat , is there an email or another way of contacting them thanks in advance

[jonsie · Accepted solution]

No email address these days I'm afraid. ...

You need to call customer service. Your account will have been restricted with a bar placed on it when you reported it lost. This bar needs to be removed by them. After they have done so you simply need to switch the phone off and back on. 

For your own sanity forget live chat....

http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous

You need to swap your sim http://swapmysim.o2.co.uk/

If you need to contact customer services http://www.o2.co.uk/contactus

or you could go instore and they will swap everything over for you...whatever is the easiest

[Anonymous]

Hi @Anonymous

Customer services is still fairly quiet this morning , so if you ring now in a few minutes it should all be sorted