Solved: Re: Returns

Warwick99 · ‎25-10-2021

Recently returned my Device under the 14 day exchange/refund rules. It was accepted at the returns centre at 0800 Thursday 21st October (sent by special delivery) I’ve still not had any notification of it via my o2.

any ideas how long should this take as I need to order my replacement (returned item was still sealed)

gmarkj · ‎25-10-2021

It can take a while for o2 to scan it in and process the return @Warwick99.

Keep a screen shot of the delivery confirmation and you will just have to keep chasing customer services.

Sorry it's not better news...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎25-10-2021

It can take a while for o2 to scan it in and process the return @Warwick99.

Keep a screen shot of the delivery confirmation and you will just have to keep chasing customer services.

Sorry it's not better news...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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