Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Delivery estimate

I upgraded to the iPhone 12 pro on the 14th of December, and it’s still saying out of stock, are there any updates on new stock arriving, and when I might expect my order to be dispatched?

Resolved! Been billed early

Recently got my phone on contract on the 3rd of this month and it says my next billing day is the 3rd of January but it said payment due on the 18th (today) and they’ve took the monthly amount 16days early?

New refresh contact and phone

So i have started a new contract on refresh with a Samsung Galaxy S20FE 5G They sent the phone and a 5G sim but i am confused as what do i do with my current sim as its already changed over to the new contact, Do i put the both into the new Phone?Ple...

Change of mind

I have just upgraded online but am not sure I like the new phone. Can I go in-store and exchange for a different device or do I have to do online?

Resolved! rolling contract

just looking to upgrade to iphone 11. what is meant by a rolling contract monthly

Phishing Text - Want to confirm if its real or not!

I Usually dont really receive such texts, most I get come from O2Uk to my phone I recieved an odd text today from ++47934125464 Text stated as folllowed O2: We were unable to process your latest bill. In order to avoid fees, please update your billin...

Refund

£10 each month keeps getting taken out of my bank account from a pay monthly sim I have never used and never got before and I need this to stop

Coverage

We have recently moved and find ourselves in a gap in coverage. The network status checker is inaccurate and when raising an issue I get a text telling me that everything is fine. I have raised it twice. It recommends that I post here which I am happ...

Final bill

Has anyone got any idea as to how I can get my final bill from O2 after porting my number to another network? I can't use the MyO2 app and it won't let me connect to online help, I can login in on the website but it states that I have no device, I ca...

Resolved! Transferring number to new contract under different name

HiI was previously using my brother's number and wanted to transfer it to my new monthly contract. Because the number I was using wasn't under my name, I was informed by o2 to call their customer service line. Everytime I call, the line just drops af...

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