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Returning device help

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Megand6126
Level 1: Joiner
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‎03-05-2023 12:07

‎03-05-2023 12:07

Hi I took a contract out for a Nintendo switch but changed my mind couldn’t get through to anyone to cancel it and now it’s arrived I still can’t get through to anyone to help return it I’ve called so many times now and they all don’t understand and are no help at all I don’t even have the online chat on my o2 app I just want to return my device and get my money back

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MI5
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‎03-05-2023 12:46 - edited ‎03-05-2023 12:46

‎03-05-2023 12:46 - edited ‎03-05-2023 12:46

@Megand6126 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150900 Posts
  • 646 Topics
  • 28746 Solutions
Registered:

‎03-05-2023 12:46 - edited ‎03-05-2023 12:46

‎03-05-2023 12:46 - edited ‎03-05-2023 12:46

@Megand6126 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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