Returned upgraded phone

[Anonymous]

After returning a phone (on 27/7/17) how long is it before my account should reflect the change? This was an upgrade which I was unhappy with & returned within the 14 day cooling off period.

[MI5 · Accepted solution]

Anything up to 2 weeks with o2.
It needs to be scanned in, processed and your account updated / reset.

[Anonymous]

Thanks, will keep checking my account.

[MI5]

Doesn't hurt to chase them up over it though
http://www.o2.co.uk/contactus

[Marjo]

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@Anonymous wrote:

Thanks, will keep checking my account.

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Hey @Anonymous  Any luck yet with your account updating?

[Anonymous]

Account still not correct 😟

[Marjo]

Hey @Anonymous, sorry to hear it hadn't been updated yet! Have you checked it this week? I have just dropped you a private message to discuss further, please do respond when you get a moment. Cheers!

[Anonymous]

Spoke to O2 yesterday & they say it will be corrected on my next bill! Hasn't altered online yet!

[Marjo]

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@Anonymous wrote:

Spoke to O2 yesterday & they say it will be corrected on my next bill! Hasn't altered online yet!

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Oh that sounds positive, please do let us know the outcome when you get the bill!

[Anonymous]

Seething now, I've been disconnected & phone contract cancelled! Used online chat & The only way to get it reinstated is to go to an O2 shop/store. That's a 40 minute bus ride away as I don't drive!