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Returned device

Kieran2
Level 1: Joiner
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Registered:

Hi on Friday I returned a device and they received the device on Monday afternoon and was marked as returned on the system, however today I have went to upgrade to a phone and the returned device and tariff are still showing and saying I have the device plan to pay off before I can upgrade.

 

i phoned back up and they have said that it is definitely mark as returned on there system, any help on this situation would be great.

 

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Kieran2
Level 1: Joiner
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Registered:
Are can I start a new contract then transfer my upgrade number over
Message 2 of 3
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MI5
Level 94: Supreme
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Registered:
It will need a few days to update on the system.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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